Returns & Exchanges
We accept merchandise in its original condition for a refund within 14 days of purchase.
Return Eligibility
To be eligible for a return:
• The item must be unused and unworn
• The item must be returned in its original packaging
• The item must be in the same condition it was received
• Proof of purchase must be included (invoice or order confirmation)
We cannot issue refunds on jewelry that has been damaged, worn, or broken.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
• Earrings (for hygiene and safety reasons)
• Sale items
How to Start a Return
To initiate a return, please use our Returns Portal:
https://www.mademoisellejules.com/pages/returns-portal
Once your request is submitted, you will be guided through the return process.
If you contact our customer service team, please include:
• Order number
• Item(s) you wish to return
• Reason for the return
Return Shipping
• Return shipping costs are the responsibility of the customer
• We strongly recommend shipping your return with a tracking number
• Mademoiselle Jules is not responsible for returns that are lost or damaged in transit
Refunds do not include the original shipping charges paid by the customer.
Mademoiselle Jules is not responsible for packages sent to an incorrect address.
Customer Service
For any questions regarding your return, please contact:
Customer Service Hours
Monday – Friday
10:00 AM – 6:00 PM (EST)
Please allow up to 48 business hours for a response.
Shipping
Processing Time
Orders are processed and shipped within 2–8 business days, unless the item was purchased as pre-order.
Delivery
All Canadian orders are shipped via Canada Post or other shipping carriers.
All U.S. orders are shipped to UPS, FedEx or Purolator.
Delivery typically takes 4–8 business days, but may vary depending on the time of year.
Address Accuracy
Please ensure your shipping address is correct and complete. Mademoiselle Jules is not responsible for items not received due to incorrect or incomplete addresses.
Duties & Taxes
Duties and taxes are not included in the checkout total and are the responsibility of the customer.
Please refer to your country’s government website for more information on potential import duties or taxes.