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Find answers on shipping, returns, materials, and more.
Orders & Shipping
When will my order ship?
Orders are processed within 2–8 business days, excluding weekends and holidays.
How long does delivery take?
Shipping typically takes 4–8 business days, depending on your location and the time of year.
Will I receive tracking information?
Yes — once your order ships, you will receive a tracking number by email.
Do you ship internationally?
Yes, we ship internationally. Duties and taxes are not included and are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of purchase, provided the item is unworn, in its original condition, and returned in its original packaging.
How do I start a return?
You can initiate your return through our returns portal here:
Returns Portal
Are any items final sale?
Yes — earrings and sale items are final sale and cannot be returned or exchanged.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Jewelry Care
How should I care for my jewelry?
To help extend the life of your jewelry, we recommend avoiding water, perfume, lotion, and sweat, and storing your pieces in a dry place when not in use.
Will my jewelry tarnish?
Our pieces are designed to be long-lasting, but as they are plated, natural wear may occur over time depending on exposure and care.
Are your stones real?
Yes — we use natural semi-precious stones, so each piece may vary slightly in color and pattern.
Order Issues
I received a damaged item. What should I do?
Please email us at info@mademoisellejules.com with your order number and a photo of the item.
I received the wrong item. What should I do?
Please contact us with your order number and a photo of the item received.
My package says delivered, but I didn’t receive it.
We recommend checking around your mailbox, building entrance, with neighbors, or with your local post office. If you’re still unable to locate it, please contact us.
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